Refund Policy

• Our plans are one-time payments for digital content that you can use as soon as you pay.
• Because of that, we do not give refunds for change of mind once you have access.
• If something you bought is missing, broken or not as described and we cannot fix it, you get your money back. Your legal rights as a consumer always apply.

If you live in the EU/EEA, the UK or Switzerland and buy as a consumer, you normally have the right to withdraw from an online purchase within 14 days without giving a reason.

For digital content, this right ends when the content is made available to you, if, before paying, you expressly agreed that access starts immediately and acknowledged that you would lose your right of withdrawal. We ask for this with a checkbox at checkout and confirm it in your purchase confirmation email.

Whatever the reason you bought and wherever you live, you get a refund when:

• you were charged twice or charged by mistake;
• you paid but never received access, and we could not fix that within a reasonable time;
• what you bought is materially not as described or does not work, and we could not fix or replace it within a reasonable time (you can also ask for a partial refund instead);
• the law where you live requires it.

Unless section 2 or 3 applies, we do not refund:

• change of mind after you have had access;
• not using the content or not having time to use it;
• content you could have checked before buying (descriptions and samples are on our site);
• changes made by third-party platforms (such as ChatGPT or n8n) that are outside our control, where we offer a workaround or update;
• accounts suspended for breaking our Terms (for example sharing or reselling access).

Both plans are one-time payments for lifetime access and are billed as separate transactions. If one payment is refunded or reversed, only the access granted by that payment is removed. Access from the other payment is unaffected.

• Email contact@promptslove.com from your account email with your transaction ID and what went wrong.
• We reply within 5 business days. If we cannot fix the issue, we tell you whether a refund is approved.
• Approved refunds are sent by Dodo Payments to your original payment method within 14 days.

Please contact us before disputing a payment with your bank, because we can usually solve problems faster. If a chargeback is opened for a purchase you received and used, we may provide evidence to the payment provider and suspend the access granted by that payment while the dispute is open. This does not affect your right to use any legal remedy available to you.

Read the plan descriptions, try our free tools and free resources, and send us any questions at contact@promptslove.com. We are happy to help you decide whether a plan fits what you need.